01Scope
This policy covers iClean purchases billed through Apple's App Store or Apple In-App Purchase, if such purchases are offered. The local feedback website does not collect payments. Refund eligibility, approval and payment processing for Apple-billed purchases are handled by Apple and may vary by region and purchase circumstances.
02How to request a refund
Visit reportaproblem.apple.com, sign in with the Apple Account used for the purchase, choose the option to request a refund, select the reason and the relevant iClean purchase, and submit the request. If the charge is pending or the purchase is not shown, follow Apple's support instructions or contact Apple Support.
03Cancel a subscription separately
On iPhone or iPad, open Settings, tap your name, choose Subscriptions, select iClean and choose Cancel Subscription if that option is available. Cancellation and refund requests are separate actions. Uninstalling iClean does not cancel automatic renewal.
04Review and payment timing
Check the status of your request through Apple's refund portal. Approval and the time for funds to return depend on Apple and your payment provider. We cannot guarantee approval or issue an Apple-billed refund directly through this feedback service.
05Technical problems and consumer rights
For an app problem, send feedback with a description and, if helpful, optional diagnostics so we can investigate. Do not send Apple account passwords or full payment card numbers. Your statutory consumer rights remain unaffected. Purchases billed by another provider must follow that provider's process; any future direct payment method will need its own disclosed policy.
Contact
iClean 团队（待填写）
Contact us through in-app feedback. Support email not yet configured.